Terms and Conditions
Einstein Bath Company makes an effort to use packaging and materials that can be recycled.
Einstein Bath Company is located in Abingdon Maryland. We do not have a retail store location. All transactions are conducted through our site and we ship all of our orders to our customers.
Fulfillment Hours and Turnaround
Our business is located in Abingdon Maryland. We do not ship on the weekends or during holidays. Our fulfillment center is not open to walk-in customers. The total shipping time for your order is our turnaround time PLUS the time in transit. USPS Postal Service normally takes 2 to 3 transit days but may take up to 10 days to reach you. Please note, Ground can be either USPS, UPS or FedEx at our discretion and is not a guaranteed service. Please contact us if you are on a strict time-line and we will do our best to accommodate your needs. If you have a question about your online order email us at firstname.lastname@example.org .
Damaged or Missing Orders
We are always happy to help replace or refund your missing or damaged items within 30 days of purchase. If you receive a damaged package, please take photos of items, box and the labels and have this information ready when emailing us. Please contact us as soon as possible. If you choose to have a replacement sent to you, we will ship it to the original shipping address.
If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
Please check your order after receiving it and if there is anything missing email us right away. Please provide the order number, the items missing and the name on the circle label on the outside of the box.
Unfortunately, we do not offer international shipping at this time.
Order Changes and Cancellations
Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be changed before they reach fulfillment. If we are unable to alter your order, we will gladly assist you in placing a new separate order for the additional items. The easiest way to make changes to your order is to email email@example.com. Please include your order number, your phone number and the full details of the change you wish to make.
Please visit our site and place your order through the shop. If you are having problems with the shopping cart please contact us at firstname.lastname@example.org
Bulk or Large orders
Please contact us to arrange for bulk or large orders. We will gladly work to accommodate your needs.
If you live in the State of Maryland, you will be charged Maryland State Sales Taxes for your order. If you live outside of the State of Maryland Einstein Bath Company will not charge you sales tax. Please note: your order must be shipped from Einstein Bath Company to a state other than Maryland to be automatically tax-exempt.
Out of Stock Items
While we strive to keep all of our products in stock, we do occasionally run out of items. If you place an order and an item goes out of stock while your order is in fulfillment you will get an email notification. Your options will be outlined in the email. You may choose to have the remainder of the order shipped and then the backordered item shipped at a later date. You may also choose to have the backordered item swapped out for something else.
We accept credit card payments through the PayPal gateway. You may check out without having a Paypal account (this option is at the very bottom of the payment form). We do not accept personal checks or money orders. Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared.
If your card is declined, often it is due to an incorrect address or security code. We take our customer’s security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. It is also for security reasons that we do not have access to your full credit card number. If you have trouble making a purchase in the cart please contact us at email@example.com. We do not recommend emailing credit card information – as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment, not at the time the order was placed.
All of our products have been tested on both adults and children. We pride ourselves in each of our products and the quality of our ingredients. If you have any questions or concerns, please contact us at firstname.lastname@example.org